Refund policy

Returns & Cancellations

We want you to feel confident shopping with Black Zone Apparel. If something isn’t right with your order, please contact us so we can help.

Can I return my order?

You may request a return within 30 days of receiving your order. Eligible apparel must be unworn, unwashed, and in its original condition, with tags attached.

How do I start a return?

To request a return, contact us through our Contact page with your order number and the items you wish to return.
Please wait for return instructions before sending anything back.
We provide a prepaid return label for eligible returns. Please do not send returns to the address printed on your package unless we instruct you to do so.

Are there any exceptions?

Custom items: Personalized or custom-made items cannot be returned for a change of mind, but please contact us if they arrive damaged, defective, or incorrect.

Opened grooming products: For hygiene reasons, opened or used grooming and skincare products cannot be returned for a change of mind. If a product arrives damaged, defective, or incorrect, contact us so we can review the issue and help resolve it.

What if my item arrives damaged or wrong?

Please inspect your order when it arrives and contact us promptly if something is damaged, defective, or incorrect.

Include your order number, a description of the issue, and photos if available. We’ll explain the next steps and cover any required return shipping for a confirmed error or defective item.

How much will I get back?

Once we receive and inspect your return, we’ll notify you whether your refund is approved.

Approved returns receive a refund of the full price paid for the returned items, including applicable tax. Original shipping charges are nonrefundable, except where required by law or when we made an error.

When will I get my refund?

We’ll issue approved refunds to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Can I cancel my order?

Contact us as soon as possible if you need to cancel an order. Orders may be canceled before production or fulfillment begins.

Because some products are made to order, we cannot guarantee cancellation once work on your order has started. If cancellation is no longer possible, we’ll explain any return options available after delivery.

Your consumer rights

This policy does not limit rights you have under applicable consumer law. Customers in the European Union or other regions may have additional withdrawal and refund rights, subject to applicable exceptions.